We want you to be a happy customer


The estimated delivery time for a Tailor Concept garment varies from 15 to 20 working days (3-4 weeks) including shipment. In rare cases the delivery might be subject to influences beyond our control, such as extended customs processing, fabric availability or acts of God. In those cases delivery might take slightly longer, and Tailor concept cannot be held liable.

Shipping methods and costs – A preliminary confirmation will be sent by email when your order is placed. All orders are processed immediately after we have officially received the payment. Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect your order.

For Standard International Courier we charge $15 with 5-10 Working days

Above rates are based on 1-2 item purchases with a total weight not exceeding 1,5kg. For larger purchases our system will calculate the lowest rate possible matching your specific order.

Delivery times are provided as guidelines only and commence from the date of dispatch. We are not responsible for any delays caused by payment authorization or customs clearance processes in the destination country.

Once orders are dispatched we are unable to redirect them.

Free shipping – From time to time, Tailor Concept runs free shipping promotions. To be notified by email, simply sign up to receive our newsletter or connect with us on Facebook. Please note that free shipping promotions will be applied to your order on the payment page.

Taxes and duties – All orders placed and to be delivered to countries within the European Union (EU) taxes and customs are paid by Tailor Concept.

All orders placed and to be delivered to destinations outside of the European Union (EU) are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Since we are unable to make assessments regarding fees, we recommend you contact your local post office to obtain an estimate. Tailor Concept is not responsible for any customs fees outside of EU countries.